The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2015
Filed:
Apr. 04, 2012
Frank L. O. Palmans, San Jose, CA (US);
Ammar Rayes, San Ramon, CA (US);
James Mcdonnell, Pleasanton, CA (US);
Vikrant Dev Andotra, Sunnyvale, CA (US);
Frank L. O. Palmans, San Jose, CA (US);
Ammar Rayes, San Ramon, CA (US);
James McDonnell, Pleasanton, CA (US);
Vikrant Dev Andotra, Sunnyvale, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a central service request management system for managing service requests across a plurality of ticketing systems. The central service request management system includes translation logic for receiving service request messages from the plurality of ticketing systems and translating the service request messages to a standardized format, where each service request message is associated with a respective service request. Additionally, the central service request management system includes data storage logic for maintaining a status of service requests based on the translated service request messages. The central service request management system further includes routing logic for identifying one of the plurality of ticketing systems to transmit each translated service request message to based on the maintained status of the service request associated with the service request message, and for transmitting the translated service request message to the identified ticketing system.