The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 16, 2015
Filed:
Apr. 10, 2012
Applicants:
Ravi Vijayaraghavan, Bangalore, IN;
Gangadharan Kumar, Bangalore, IN;
Inventors:
Ravi Vijayaraghavan, Bangalore, IN;
Gangadharan Kumar, Bangalore, IN;
Assignee:
24/7 Customer, Inc., Campbell, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06N 99/00 (2010.01);
U.S. Cl.
CPC ...
G06F 17/30528 (2013.01); G06N 99/005 (2013.01); G06F 17/30867 (2013.01);
Abstract
With regard to searches and, more particularly, to searches performed on information repositories belonging to an enterprise, a centralized management system is used by the enterprise to manage the predictive search experience for users. A system offers a rich resolution experience to the end users based on user intent as determined from a variety of mechanisms, such as keywords, end user journey, clustered journey, etc. Also disclosed herein is a system that derives and offers various suggestions to end users to help them accomplish their objectives.