The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 30, 2014
Filed:
Sep. 07, 2010
Chethan Makam, Irving, TX (US);
Swapneel H. Desai, Dallas, TX (US);
Gurucharan Manadavadiprakash, Carrollton, TX (US);
Vittal Gunturu, Flower Mound, TX (US);
Zouhair Sebati, Edgewater, NJ (US);
Fariborz Ebrahimi, Basking Ridge, NJ (US);
Chethan Makam, Irving, TX (US);
Swapneel H. Desai, Dallas, TX (US);
Gurucharan Manadavadiprakash, Carrollton, TX (US);
Vittal Gunturu, Flower Mound, TX (US);
Zouhair Sebati, Edgewater, NJ (US);
Fariborz Ebrahimi, Basking Ridge, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
Exemplary systems and methods for managing support cases based on support issues received by way of social media outlets are disclosed. An exemplary method includes a social media management subsystem receiving data representative of a support issue by way of a social media outlet, establishing a support case based on the support issue, displaying a portal configured to facilitate management of a plurality of support cases including the support case, receiving a request to assign the support case to one or more backend support subsystems, transmitting data representative of the support case to the one or more backend support subsystems, and monitoring one or more actions performed by the one or more backend support subsystems to address the support issue. Corresponding methods and systems are also disclosed.