The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 03, 2013
Filed:
Sep. 28, 2007
Krishna K Dhara, Dayton, NJ (US);
Venkat R Goud, Laurence Harbor, NJ (US);
Venkatesh Krishnaswamy, Holmdel, NJ (US);
Krishna K Dhara, Dayton, NJ (US);
Venkat R Goud, Laurence Harbor, NJ (US);
Venkatesh Krishnaswamy, Holmdel, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history. The second enterprise can determine if a third enterprise is authorized to access enterprise information of the first enterprise and/or the second enterprise.