The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2013
Filed:
Aug. 20, 2010
Harm-jan Spier, Orlando, FL (US);
Jonathan Robert Taylor, Orlando, FL (US);
Robert J. Auburn, Orlando, FL (US);
David Hoff, Orlando, FL (US);
Adam David Kalsey, Fair Oaks, CA (US);
Anthony James Webb, Firth, ID (US);
Alexander S. Agranovsky, Longwood, FL (US);
Harm-Jan Spier, Orlando, FL (US);
Jonathan Robert Taylor, Orlando, FL (US);
Robert J. Auburn, Orlando, FL (US);
David Hoff, Orlando, FL (US);
Adam David Kalsey, Fair Oaks, CA (US);
Anthony James Webb, Firth, ID (US);
Alexander S. Agranovsky, Longwood, FL (US);
Voxeo Corporation, Orlando, FL (US);
Abstract
An interactive voice response (IVR) platform running a voice application for use with a voice client is extended to support text messaging clients and other clients of other media types on other channels. An application-to-text messaging interface interfaces with text messaging clients via a text messaging protocol transport and interfaces with the IVR via an API. It includes a user/application manager to handle user and application accounts and a state/session manager to handle state information required by the text messaging operations and to handle sessions maintained by the IVR. Text modules are implemented having text synthesis and text recognition with a dictionary/grammar. These allow voice-specific application scripts to be interpreted in a text channel. The extended multi-channel platform supports an open source text messaging network and also through a transport gateways to other types of text messaging clients.