The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2013
Filed:
Dec. 17, 2009
Jeffrey G. Gartner, Hopewell Junction, NY (US);
Bryan S. Katz, Freehold, NJ (US);
Jeffrey G. Gartner, Hopewell Junction, NY (US);
Bryan S. Katz, Freehold, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
An external network is crawled (searched) to identify issues that may exist in the external network. Once an issue is identified, internal networks are crawled to determine one or more experts on the issue. A social network of the one or more experts is created. This way, the experts can quickly address the issue. As part of the creation of the social network, a template can be created that contains the issue, sub-issues associated with the issue, a ranking of the issues/sub-issues, and a form that allows the experts to interact and address the issue/sub-issues. In addition, the identified experts can be refined based on their availability to address the issue. The template can provide the ability to respond to users of the external networks in a manner consistent with the external networks.