The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2013
Filed:
Nov. 13, 2008
Joylee E. Kohler, Northglenn, CO (US);
Christian Long, Boulder, CO (US);
Jeffrey J. Olson, Boulder, CO (US);
Doree Duncan Seligmann, New York, NY (US);
Joylee E. Kohler, Northglenn, CO (US);
Christian Long, Boulder, CO (US);
Jeffrey J. Olson, Boulder, CO (US);
Doree Duncan Seligmann, New York, NY (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The system monitors the activity of customers, agents, and industry experts in a network for new topics relevant to a business and the interests in those topics. A determination is made automatically if there is enough interest to warrant adding a skill. If there is not enough interest, the system continues to monitor for topics and interests. If there is enough interest, the system automatically projects a resource needed for a skill. The system monitors internal resources and the network to determine if the resource needed for the skill exists in an internal resource. If the resource needed for the skill exists in an internal resource, the internal resource is reallocated. If the resource needed for the skill does exist in the internal resource, the system monitors the network for an external resource that has the skill.