The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2012
Filed:
May. 04, 2009
Mark Sunday, Redwood City, CA (US);
Ken Wells, Foster City, CA (US);
Mitchell Kreaden, San Mateo, CA (US);
Anthony Deighton, San Francisco, CA (US);
Dougal Brindley, Alameda, CA (US);
Mark Sunday, Redwood City, CA (US);
Ken Wells, Foster City, CA (US);
Mitchell Kreaden, San Mateo, CA (US);
Anthony Deighton, San Francisco, CA (US);
Dougal Brindley, Alameda, CA (US);
Siebel Systems, Inc., San Mateo, CA (US);
Abstract
A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile