The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 24, 2011
Filed:
Sep. 27, 2006
Shmuel Korenblit, San Mateo, CA (US);
Simon Shvarts, Cupertino, CA (US);
James Gordon Nies, Carmel, IN (US);
Ari Volcoff, Campbell, CA (US);
Shmuel Korenblit, San Mateo, CA (US);
Simon Shvarts, Cupertino, CA (US);
James Gordon Nies, Carmel, IN (US);
Ari Volcoff, Campbell, CA (US);
Verint Americas Inc., Roswell, GA (US);
Abstract
The systems and methods described herein provide a drill through engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The drill through engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional 'suite' approach to a true single workforce optimization platform.