The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 2011
Filed:
Feb. 15, 2005
Norbert Grass, Herzogenaurach, DE;
Theodor Rosch, Oberotterbach, DE;
Klaus Ruiner, Hainburg, DE;
Matthias Seifert, Buchholz, DE;
Gerhard Weller, Erlangen, DE;
Norbert Grass, Herzogenaurach, DE;
Theodor Rosch, Oberotterbach, DE;
Klaus Ruiner, Hainburg, DE;
Matthias Seifert, Buchholz, DE;
Gerhard Weller, Erlangen, DE;
Siemens Aktiengesellschaft, Munich, DE;
Abstract
A method and system for providing a customer with a service upon a service request. The method includes retrieving a dataset from a database for identifying a qualified service person using information about the service, the service person and a customer; establishing communication with the customer; and providing the customer with the service. After the service is performed, the retrieved dataset is updated to maintain accurate information stored in the database.