The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 2010
Filed:
Oct. 08, 2003
John Rafter, Nashville, TN (US);
Donald C. Lewis, Bell Buckle, TN (US);
Jerry David Rawle, Hendersonville, TN (US);
Mark Irwin, Spring Hill, TN (US);
Suzanne Artemieff, Harvard, MA (US);
John Rafter, Nashville, TN (US);
Donald C. Lewis, Bell Buckle, TN (US);
Jerry David Rawle, Hendersonville, TN (US);
Mark Irwin, Spring Hill, TN (US);
Suzanne Artemieff, Harvard, MA (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
A method and system for scheduling a callback time for customer service. The system calculates estimated handling resources for a customer interaction system () and forecasts a customer service transaction workload for the estimated handling resources of the customer interaction system (). The system then determines the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.