The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 15, 2010
Filed:
Apr. 24, 2000
Glen Kazumi Okita, San Jose, CA (US);
Suresh Kumar Agarwal, Sunnyvale, CA (US);
Alex Yiu-man Chan, Sunnyvale, CA (US);
Roy Sing Ho, San Jose, CA (US);
Stanley Ka-hung Poon, Milpitas, CA (US);
Fung-wah Lin, Redwood City, CA (US);
Binu Thomas, San Jose, CA (US);
Glen Kazumi Okita, San Jose, CA (US);
Suresh Kumar Agarwal, Sunnyvale, CA (US);
Alex Yiu-Man Chan, Sunnyvale, CA (US);
Roy Sing Ho, San Jose, CA (US);
Stanley Ka-Hung Poon, Milpitas, CA (US);
Fung-Wah Lin, Redwood City, CA (US);
Binu Thomas, San Jose, CA (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.