The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2010
Filed:
Nov. 30, 2004
Anthony J. Dezonno, Bloomingdale, IL (US);
Mike Hollatz, Huntley, IL (US);
Michael Peters, Downers Grove, IL (US);
Anthony J. Dezonno, Bloomingdale, IL (US);
Mike Hollatz, Huntley, IL (US);
Michael Peters, Downers Grove, IL (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
A method and apparatus are provided for processing a contact with a client of an organization. The method includes the steps of a contact processing resource of the organization detecting a contact with the client through a first communication channel operating under a first communication format, the contact processing resource generating an information request based upon the contact with the client, transferring the information request to a media server of the organization and the media server sending an information response to the client through a second communication channel operating under a second communication format.