The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 14, 2009
Filed:
Apr. 21, 2004
Tony Mccormack, Galway, IE;
Patrick Hession, Galway, IE;
Arik Elbarse, Galway, IE;
Neil O'connor, Galway, IE;
Tony McCormack, Galway, IE;
Patrick Hession, Galway, IE;
Arik Elbarse, Galway, IE;
Neil O'Connor, Galway, IE;
Nortel Networks Limited, St. Laurent, Quebec, CA;
Abstract
There is a need to provide a method of managing contacts in a network of contact centers which facilitates even distribution of work load across the contact centers, is flexible, has inherent resilience, and which enables each contact center to have a degree of autonomy. This is achieved in the present invention by using contact objects and agent objects at each contact center and replicating and synchronizing those objects from each contact center to each of the other contact centers.