The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 29, 2007
Filed:
May. 24, 2005
Norbert Grass, Herzogenaurach, DE;
Georg Meszaros, Graz, AT;
Erich Niedermayr, Vaterstetten, DE;
Theodor Rosch, Oberotterbach, DE;
Klaus Ruiner, Hainburg, DE;
Patrik Schoenenberger, Gossau SG, CH;
Matthias Seifert, Buchholz, DE;
Hans-georg Völk, Heppenheim, DE;
Gerhard Weller, Erlangen, DE;
Norbert Grass, Herzogenaurach, DE;
Georg Meszaros, Graz, AT;
Erich Niedermayr, Vaterstetten, DE;
Theodor Rosch, Oberotterbach, DE;
Klaus Ruiner, Hainburg, DE;
Patrik Schoenenberger, Gossau SG, CH;
Matthias Seifert, Buchholz, DE;
Hans-Georg Völk, Heppenheim, DE;
Gerhard Weller, Erlangen, DE;
Siemens Aktiengesellschaft, Munich, DE;
Abstract
The present invention provides an efficient and simple method and system for providing a customer with a service on demand. The invention is based on providing a plurality of interconnected technical devices with remote access. During operation of a technical installation including the technical devices, operating data are acquired, encrypted and stored in a operation database. Upon an explicit service request by the customer, at least one of the technical devices sets up a remote connection to a service center, preferably by using a smart card including Public Key Infrastructure (PKI) data for validating the smart card, where the remote connection is verified and the encrypted data stored in the operation database are read out and decrypted. Based on the decrypted data—which represent a current status of the technical installation—, a service activity is efficiently performed at the technical installation, either remotely or locally.