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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 6920441 B1

PDFFull Text
Date of Patent:
Jul. 19, 2005

Filed:

Nov. 29, 2001

Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center

Applicants:

Vadim Zyarko, Walnut Creek, CA (US);

Oleksiy Kolomoyskyy, Moraga, CA (US);

Stanislav Zgardovski, Walnut Creek, CA (US);

Inventors:

Vadim Zyarko, Walnut Creek, CA (US);

Oleksiy Kolomoyskyy, Moraga, CA (US);

Stanislav Zgardovski, Walnut Creek, CA (US);

Assignee:

Genesys Telecommunications Laboratories, Inc., San Franciso, CA (US);

Attorneys:

Donald R. Boys

Central Coast Patent Agency, Inc.

Primary Examiner:

Wilbert L Starks, Jr

Int. Cl.
CPC ...
G06N005/00 ;
U.S. Cl.
CPC ...
Abstract

A dynamic data exchange (DDE) gateway for formatting and forwarding commands, requests, and data between separate software suites operating under disparate protocols within a communication center includes a DDE application for mapping data of disparate protocols to a common set of data topics, data items, and data commands, and a set of software controls for interface with the DDE application the controls used to create and maintain the common set of data topics, data items, and data commands. The gateway is characterized in that an agent of the communication center operating a computerized workstation invokes a DDE-enabled scripting application containing a set of data topics, data items, and data commands, the set mappable to the common set of DDE data topics, data items, and data commands such that interaction through the scripting application enables dynamic data exchange with a CTI telephony suite having a set of data topics, data items, and data commands that are also mappable to the common set of DDE data topics, data items, and data commands.

Find Patent Forward Citations

Zyarko, Vadim. (2005). Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center (U.S. Patent No. 6920441). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/6920441

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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