The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 25, 2005
Filed:
Nov. 19, 2002
Sharmistha Sarkar Das, Broomfield, CO (US);
Kenneth R. Hackbarth, Westminster, CO (US);
Kenneth B. Jensen, Denver, CO (US);
Joylee E. Kohler, Northglenn, CO (US);
Valentine C. Matula, Granville, OH (US);
Richard A. Windhausen, Boulder, CO (US);
Sharmistha Sarkar Das, Broomfield, CO (US);
Kenneth R. Hackbarth, Westminster, CO (US);
Kenneth B. Jensen, Denver, CO (US);
Joylee E. Kohler, Northglenn, CO (US);
Valentine C. Matula, Granville, OH (US);
Richard A. Windhausen, Boulder, CO (US);
Avaya Technology Corp., Basking Ridge, NJ (US);
Abstract
The accent of a party to a call is determined from a speech sample of the party and the call is sent for servicing to a call-center agent who has skill in the determined accent, and preferably to an agent who speaks both the determined language and the language of the accent.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile