The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 03, 2004
Filed:
May. 16, 2002
Applicant:
Inventors:
Craig Shambaugh, Wheaton, IL (US);
James L. Beck, III, Orland Park, IL (US);
Assignee:
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 ; H04M 3/00 ;
U.S. Cl.
CPC ...
H04M 1/64 ; H04M 3/00 ;
Abstract
A system and method of automatic call handling allowing agent optimization in an automatic call distributor using voice recognition and speech synthesis technology. A speech synthesizer takes a script as input and generates speech as output. A prepared script includes speech input for the speech synthesizer. Connect a call with a call contact, speak to the call contact speech generated using the prepared script as input to the speech synthesizer, receive live agent voice input, and recognize agent speech.