The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2004
Filed:
Jul. 19, 2001
Rod Mancisidor, Round Rock, TX (US);
Rob Norris, Austin, TX (US);
Charles R. Erickson, Cedar Park, TX (US);
Ahmed Gheith, Round Rock, TX (US);
Whisperwire, Inc., Austin, TX (US);
Abstract
An expert system adapted data network guidance engine. The invention allows an agent to interact with a customer and to provide selection and recommendation of data network products and/or services for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. The data network guidance engine is operable to perform generation and selection of configurations that are generated using various heuristics. If desired, numerous iterations are performed within each of the heuristic operations. The data network guidance engine is operable to select recommended configurations from among a number of potential options. In addition, compatible configurations may also be identified. The data network guidance engine is one of the underlying engines within the expert system that allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer.