The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2003
Filed:
Mar. 31, 2000
Applicant:
Inventors:
Kuang-Yang Huang, Fremont, CA (US);
Matthew S. Malden, San Francisco, CA (US);
Henry D. Jay, Foster City, CA (US);
Anil Annadata, Milpitas, CA (US);
Assignee:
Siebel Systems, Inc., San Mateo, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 ; H04M 5/00 ;
U.S. Cl.
CPC ...
H04M 3/00 ; H04M 5/00 ;
Abstract
A method and system for enabling a CTI user to log in at any work station in a network and utilize the system with the correct teleset, and also to transfer a CTI transaction or interaction to another CTI user.
Published as:
WO0176206A1; AU5582401A; WO0176206A8; EP1277329A1; US6577726B1; US2003198334A1; US2005195963A1; US6973175B2; EP1277329A4; US7245714B2; US2008270256A1; US2009030814A1; US2009043673A1; US8046267B2; US8073742B2; US8732026B2;