The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2007
Filed:
Apr. 26, 2005
Kuang-yang Huang, Fremont, CA (US);
Matthew S. Malden, San Francisco, CA (US);
Henry D. Jay, Foster City, CA (US);
Anil Annadata, Milpitas, CA (US);
Kuang-Yang Huang, Fremont, CA (US);
Matthew S. Malden, San Francisco, CA (US);
Henry D. Jay, Foster City, CA (US);
Anil Annadata, Milpitas, CA (US);
Siebel Systems, Inc., San Mateo, CA (US);
Abstract
A method and system to dynamically associate a workstation with a teleset. Data related to the call are transferred to the workstation during the call. Forming the dynamic association between the workstation and the teleset can include determining a hostname for the workstation, searching for the hostname in configuration data, and, if the hostname is found, dynamically associating the workstation with a teleset associated with the hostname. A server can be notified to transfer data associated with a call on the teleset to the workstation.