The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2003
Filed:
Jan. 24, 2000
Applicant:
Inventors:
Tim Moore, Naperville, IL (US);
Paul Fischer, Downers Grove, IL (US);
Darryl Hymel, Batavia, IL (US);
Assignee:
Rockwell Electronic Commerce Technologies LLC, Wood Dale, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 ;
U.S. Cl.
CPC ...
H04M 3/00 ;
Abstract
Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit switched voice port, permitting completion of the log-on, and permitting execution of “call” handling functions with respect to the agent for “calls” not requiring a circuit switched telephone connection.