The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2002
Filed:
Apr. 14, 2000
Douglas K. Warner, Bozeman, MT (US);
James N. Richter, Bozeman, MT (US);
RightNow Technologies, Inc., Bozeman, MT (US);
Abstract
An information retrieval system allows a user to search a database of informational items for a desired informational item, and presents the search result in the form of matching index entries in the order of relevance. The information retrieval system in accordance with the principles of the present invention assigns a relevance rating to each of the index entries without requiring an explicit input from the user with respect to the usefulness or the relevance of the retrieved information corresponding to the respective index entries. When the user selects and retrieves an informational item through a list of index entries presented by the retrieval system, as a result of a search, the relevance rating of the selected informational item is increased by a predetermined amount. The relevance rating of the selected informational item is further adjusted based on any actions the user takes subsequent to the initial selection of the informational item if the subsequent act indicates that the relevance of the selected informational item may be less than what is reflected by the rating increase by the predetermined amount. Ratings of the informational items in the database are determined from implicit suggestions from the usage of the retrieval system and the database by the user rather than from an explicit user input. In another aspect of the present invention, the ratings are allowed to decay over time to minimize the tendencies for historical usage biased rating, and to provide more temporally accurate ratings. The most recently accessed time of each of the informational items in the database is compared to a predetermined stale access time threshold, and if the most recently accessed time is older than the threshold, than the rating of the corresponding informational item is decreased to reflect the dated nature of the information contained within the item.