The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2002
Filed:
Feb. 16, 2000
Applicant:
Inventors:
Darryl Hymel, Batavia, IL (US);
Tim Moore, Naperville, IL (US);
Assignee:
Rockwell Electronic Commerce Corp., Wood Dale, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 ; H04M 1/64 ;
U.S. Cl.
CPC ...
H04M 3/523 ; H04M 1/64 ;
Abstract
A method and apparatus are provided for allocating resources within an automatic call distributor. The method includes the steps of receiving an incoming call from a supervisor on a voice channel of the automatic call distributor and routing the incoming call to an autoattendant of the automatic call distributor. The method further includes the steps of presenting the supervisor with a set of options regarding the allocation of resources within the automatic call distributor, receiving a change request from the supervisor and executing the change request.