The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2000
Filed:
Feb. 07, 1997
Steven C Becker, Colorado Springs, CO (US);
Christine S Chaney, Colorado Springs, CO (US);
Kimberly A Smith, Franktown, CO (US);
Frances D Taylor, Falls Church, VA (US);
MCI Communications Corp., Washington, DC (US);
Abstract
A parking manager manages calls to be parked and parking resources on one or more parking platforms, and can be used in a system that combines the functionalities of call parking and intelligent call routing. The parking manager provides management of parking resources and complete control of the call throughout the entire duration of the call. The parking manager makes a common pool of parking resources available to all customers, and thus increases the availability of parking resources at call center ACDs and other customer premise equipment.