The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 07, 1997
Filed:
Mar. 21, 1996
Applicant:
Inventors:
B Scott Smith, Londonderry, NH (US);
Gerry L Pearson, Nashua, NH (US);
Assignee:
Davox Corporation, Westford, MA (US);
Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379265 ; 379309 ; 379 92 ;
Abstract
A method and system for allocating agents possessing predetermined qualifying attributes to an outbound telephone call campaign is disclosed. The method includes the steps of assigning qualifying attributes to agents of a telephony system and further include the step of generating requests for agents possessing specific qualifying parameters within campaign call scripts. Agents meeting the agent request parameters are allocated to the outbound telephone call campaign for servicing call records within the outbound telephone call campaign.