The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 16, 2025
Filed:
Nov. 09, 2023
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Ankit Pat, Menlo Park, CA (US);
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method for filtering a Trie data structure for real-time bot flow visualization according to an embodiment includes receiving data associated with the Trie data structure, wherein the Trie data structure includes data for a plurality of contact center bot flows of an organization, and wherein each bot flow of the plurality of contact center bot flows includes at least one event, receiving a user selection associated with filtering the Trie data structure for modified visualization of the Trie data structure, performing a search of the Trie data structure to identify events of the Trie data structure to be deleted, deleting the identified events to generate an updated Trie data structure, updating event attributes of remaining events of the updated Trie data structure in response to deleting the identified events, and providing the updated Trie data structure for real-time bot flow visualization.