The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2025
Filed:
May. 17, 2022
Conversenowai, Austin, TX (US);
Jon Dorch, Austin, TX (US);
Zubair Talib, Irvine, CA (US);
Ruchi Bafna, Bengaluru, IN;
Akshaya Labh Kayastha, Karnataka, IN;
Yuganeshan Aj, Karnataka, IN;
Vinay Kumar Shukla, Austin, TX (US);
Rahul Aggarwal, Austin, TX (US);
ConverseNowAI, Austin, TX (US);
Abstract
A software agent, comprising a machine learning algorithm trained to engage in a conversation with a customer to take an order, receives an utterance from a customer. The utterance is converted to text and an analysis of the text performed. If the software agent determines, based on the analysis, that the software agent is untrained to respond to the text, the software agent establishes a connection to a point-of-sale device associated with a human agent. The human agent may perform a modification (e.g., an edit to the text, a modification to a cart, or provide input) to a modifiable portion displayed by the point-of-sale device. The software agent, based at least in part on the modification, resumes the conversation with the customer. The human agent does not directly interact with the customer during the conversation between the software agent and the customer.