The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2023
Filed:
Aug. 09, 2022
Virtual Hold Technology Solutions, Llc, Akron, OH (US);
Matthew Donaldson Moller, Petaluma, CA (US);
Matthew DiMaria, Brentwood, TN (US);
Shannon Lekas, Cushing, TX (US);
Kurt Nelson, Thompsons Station, OH (US);
Nicholas James Kennedy, Akron, OH (US);
Brian R. Galvin, Silverdale, WA (US);
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US);
Abstract
A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.