The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 03, 2023
Filed:
Jun. 25, 2021
Virtual Hold Technology Solutions, Llc, Akron, OH (US);
Matthew DiMaria, Brentwood, TN (US);
Matthew Donaldson Moller, Petaluma, CA (US);
Thomas Spencer McCarthy-Howe, West Barnstable, MA (US);
Shannon Lekas, Cushing, TX (US);
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC, Akron, OH (US);
Abstract
A system and method for a cloud callback platform, comprising at least a profile manager, callback manager, interaction manager, media server, context analysis engine, and context aggregator mechanism, allowing user to call business, agents in contact centers, or other users who are connected a cloud callback platform, and, failing to connect to the individual they called, or by request, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available, and a context summary report is sent to one or more user.