The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2022
Filed:
Nov. 18, 2021
Conversenowai, Austin, TX (US);
Vrajesh Navinchandra Sejpal, Bangalore, IN;
Akshay Labh Kayastha, Karnataka, IN;
Yuganeshan A J, Karnataka, IN;
Pranav Nirmal Mehra, Bangalore, IN;
Rahul Aggarwal, Austin, TX (US);
Vinay Kumar Shukla, Austin, TX (US);
Zubair Talib, Irvine, CA (US);
ConverseNowAI, Austin, TX (US);
Abstract
In some examples, a server may receive an utterance from a customer. The utterance may be included in a conversation between the artificial intelligence engine and the customer. The server may convert the utterance to text and determine a customer intent based on the text and a user history. The server may determine a user model of the customer based on the text and the customer intent. The server may update a conversation state associated with the conversation based on the customer intent and the user model. The server may determine a user state based on the user model and the conversation state. The server may select, using a reinforcement learning based module, a particular action from a set of actions, the particular action including a response and provide the response to the customer.