The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 07, 2022
Filed:
Oct. 01, 2021
Conversenowai, Austin, TX (US);
Zubair Talib, Irvine, CA (US);
Rahul Aggarwal, Austin, TX (US);
Vinay Kumar Shukla, Austin, TX (US);
Pranav Nirmal Mehra, Bangalore, IN;
Vrajesh Navinchandra Sejpal, Bangalore, IN;
Akshay Labh Kayastha, Bangalore, IN;
Yuganeshan A J, Bangalore, IN;
German Kurt Grin, Buenos Aires, AR;
Fernando Ezequiel Gonzalez, Caba, AR;
Julia Milanese, Berlin, DE;
Matias Grinberg, Caba, AR;
ConverseNowAI, Austin, TX (US);
Abstract
In some examples, a software agent executing on a server receives a communication comprising a first utterance from a customer and predicts, using an intent classifier, a first intent of the first utterance. Based on determining that the first intent is order-related, the software agent predicts, using a dish classifier, a cart delta vector based at least in part on the first utterance and modifies a cart associated with the customer based on the cart delta vector. The software agent predicts, using a dialog model, a first dialog response based at least in part on the first utterance and provides the first dialog response to the customer using a text-to-speech converter.