The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2020
Filed:
Feb. 01, 2019
Adp, Llc, Roseland, NJ (US);
Shawn Murphy, New York, NY (US);
Michael Syrquin, New York, NY (US);
Fernando Santos, New York, NY (US);
Jennifer Herman, Somerville, NJ (US);
Diego Bonilla, New York, NY (US);
Dianne Frommelt, New York, NY (US);
Sarah Iodice, New York, NY (US);
Allison Harrison, New York, NY (US);
Charles Lafferty, New York, NY (US);
Kimberly Wyman, New York, NY (US);
Nancy Ressler, New York, NY (US);
Steven Petros, New York, NY (US);
ADP, LLC, Roseland, NJ (US);
Abstract
A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses a first customer service ticket within a first customer context displayed in a first graphical user interface of a first customer service application. The computer system accesses a set of customer service tools within the first customer context displayed in a second graphical user interface of a second application. The computer system synchronizes the display context across both the first graphical user interface of the first application and the second graphical user interface of the second application.