The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2020
Filed:
Sep. 18, 2019
Unitedhealth Group Incorporated, Minnetonka, MN (US);
Michael Lee Baker, Chanhassen, MN (US);
David Shapiro, Minneapolis, MN (US);
Lee A. Butterworth, Excelsior, MN (US);
Siddhartha Bothra, Zionsville, IN (US);
Matthew N. Horton, De Forest, WI (US);
Wayne White, Peoria, AZ (US);
Thomas John Allenburg, Edina, MN (US);
Leslee Matthews, Vinton, VA (US);
Lisa Marie Heath, Racine, WI (US);
UNITEDHEALTH GROUP INCORPORATED, Minnetonka, MN (US);
Abstract
Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.