The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Sep. 12, 2011
Chinna Polinati, Snoquialmie, WA (US);
Purushottam Shridhar Amradkar, Redmond, WA (US);
Joan Ouyang, Redmond, WA (US);
Arne Lynn Gaenz, Edmonds, WA (US);
Edward Ministerio Sarausad, Sammamish, WA (US);
Christine Jefson, Seattle, WA (US);
Chinna Polinati, Snoquialmie, WA (US);
Purushottam Shridhar Amradkar, Redmond, WA (US);
Joan Ouyang, Redmond, WA (US);
Arne Lynn Gaenz, Edmonds, WA (US);
Edward Ministerio Sarausad, Sammamish, WA (US);
Christine Jefson, Seattle, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Many services measure quality of service (QoS) according to abstract metrics based on general heuristics of QoS determinants (e.g., VoIP service providers may presume that QoS is predominantly determined by network performance). However, users' QoS perceptions are often based on their experiences with particular activities of the service, which may utilize different service paths having different QoS determinants. Therefore, QoS may be measured by identifying the activities of the service, and the dependencies among the components of such services; for respective activities and dependencies, identifying a service path from the source to the user, and the segments comprising the service path; measuring the quality of the segments of the service path; and calculating the QoS of the activity according to the QoS of the segments of the service path providing the activity. This approach may yield QoS information of greater relevance to the users' experience and with greater analytic value.