Company Filing History:
Years Active: 2003-2007
Title: William Alexander (Sandy) Noble: Innovator in Customer Contact Solutions
Introduction
William Alexander (Sandy) Noble is a notable inventor based in Saint John, Canada. He has made significant contributions to the field of customer contact solutions, holding 2 patents that enhance communication efficiency between customers and service agents.
Latest Patents
Noble's latest patents include a method and system for coordinating data and voice communications via a contact channel changing system. This invention, known as The Customer Contact Channel Changer, integrates various customer contact channels such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems, and WWW (World Wide Web) servers. The system allows customers with computer equipment to access information from an organization's databases in a self-service mode. It efficiently connects customers with questions to ACD agents who have the answers, enabling both parties to share screens of common information. Control is retained by the customer, allowing them to initiate the call at their convenience.
Another patent by Noble focuses on coordinating data and voice communications via a customer contact channel changing system over IP. This invention also integrates various customer contact channels, providing the same benefits as his previous patent, ensuring a seamless experience for users.
Career Highlights
Noble is currently employed at Innovatia Inc., where he continues to develop innovative solutions for customer communication. His work has significantly impacted how organizations interact with their customers, making processes more efficient and user-friendly.
Collaborations
Throughout his career, Noble has collaborated with notable colleagues, including Thomas Howard Bateman and Bruce Edward Kierstead. These partnerships have contributed to the development of advanced communication technologies.
Conclusion
William Alexander (Sandy) Noble is a distinguished inventor whose work in customer contact solutions has transformed the way organizations communicate with their clients. His innovative patents reflect a commitment to enhancing customer service experiences through technology.