William Alexander Noble

Title: The Innovative Contributions of William Alexander Noble

Introduction

William Alexander Noble is a notable inventor based in Saint John, Canada. He has made significant contributions to the field of communication technology, particularly through his innovative patent that enhances customer interaction.

Latest Patents

Noble holds a patent for a "Method and system for coordinating data and voice communications via customer contact channel changing system using voice over IP." This invention, known as The Customer Contact Channel Changer, facilitates the integration of various Customer Contact Channels. It connects live call center ACD agents, ADSI enhanced IVR systems, and World Wide Web servers. This technology allows customers with computer equipment to access information from an organization's databases in a self-service mode. The invention ensures that customers can quickly connect with ACD agents who can provide answers to their questions, while also allowing both parties to share screens of common information. Control is retained by the customer, enabling them to initiate the call at their convenience.

Career Highlights

Throughout his career, Noble has demonstrated a commitment to improving communication systems. His innovative approach has led to advancements that streamline customer service processes and enhance user experience.

Collaborations

Noble has worked alongside talented individuals such as Thomas Howard Bateman and Bruce Edward Kierstead. Their collaborative efforts have contributed to the development of effective communication solutions.

Conclusion

William Alexander Noble's contributions to communication technology through his patent reflect his innovative spirit and dedication to improving customer interactions. His work continues to influence the way organizations connect with their customers.