Company Filing History:
1 out of 4 
1 out of 1 Years Active: 1999-2013
Title: The Innovations of William Alexander Noble
Introduction
William Alexander Noble is a notable inventor based in Saint John, Canada. He has made significant contributions to the field of communication technology, holding a total of 2 patents. His inventions focus on enhancing customer contact channels, making interactions more efficient and user-friendly.
Latest Patents
Noble's latest patents include a "Method and system for coordinating data and voice communications via customer contact channel changing system." This invention, known as The Customer Contact Channel Changer, enables the integration of various customer contact channels, such as live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems, and WWW (World Wide Web) servers. The system allows customers with computer equipment to access information from an organization's databases in a self-service mode. Frequently, these customers have questions best answered by human ACD agents. With this invention, the connection between the customer with the question and the agent with the answer is established quickly and efficiently, with both parties sharing screens of common information. Additionally, control is retained by the customer to initiate the call at their convenience.
Career Highlights
Throughout his career, William Alexander Noble has worked with several companies, including the New Brunswick Telephone Company, Limited and Pragmatus Telecom, LLC. His experience in these organizations has contributed to his expertise in communication technologies and customer service solutions.
Collaborations
Noble has collaborated with notable individuals in his field, including Thomas Howard Bateman and Bruce Edward Kierstead. These collaborations have likely enriched his work and expanded the impact of his inventions.
Conclusion
William Alexander Noble's contributions to communication technology through his innovative patents have significantly improved customer interaction processes. His work continues to influence the way organizations manage customer communications effectively.