Company Filing History:
Years Active: 2014-2017
Title: Tim Kobe: Innovator in Customer Support Technology
Introduction
Tim Kobe is a notable inventor based in Honolulu, HI (US), recognized for his contributions to customer support technology. He holds 2 patents that focus on enhancing user experience through innovative communication systems. His work aims to transform customer interactions into positive experiences, thereby benefiting both consumers and businesses.
Latest Patents
Kobe's latest patents include a system and method for providing customer support on a user interface. The embodiments described in this patent can more effectively complete complicated service transactions by utilizing a team of well-trained professionals who can be instantly 'streamed' into any location as necessary. This two-way communication system allows for quick access to the right expert at the right time, converting potentially negative customer experiences into positive sales and service opportunities. The computer-implemented method involves receiving identification information from a user, providing an electronic document, and establishing a connection between the user and a representative based on the information provided.
Career Highlights
Tim Kobe is currently employed at Citibank, N.A., where he applies his innovative ideas to improve customer service processes. His work has significantly impacted the way customer support is delivered, making it more efficient and user-friendly.
Collaborations
Kobe has collaborated with notable coworkers such as Christopher Eric Kay and Sam Lising, contributing to the development of advanced customer support solutions.
Conclusion
Tim Kobe's innovative approach to customer support technology has made a significant impact in the field. His patents reflect a commitment to enhancing user experience and improving service efficiency.