Location History:
- Saint John, New Brunswick, CA (2001)
- Saint John, CA (1999 - 2013)
Company Filing History:
2 out of 3 
1 out of 4 
1 out of 1 Years Active: 1999-2013
Title: Thomas Howard Bateman: Innovator in Customer Contact Solutions
Introduction
Thomas Howard Bateman is a notable inventor based in Saint John, Canada. He has made significant contributions to the field of customer communication technologies. With a total of 5 patents to his name, Bateman has developed innovative solutions that enhance the efficiency of customer interactions.
Latest Patents
One of Bateman's latest inventions is the "Method and system for coordinating data and voice communications via customer contact channel changing system." This invention, known as The Customer Contact Channel Changer, integrates various Customer Contact Channels, including live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems, and WWW (World Wide Web) servers. The system allows customers with computer equipment to access information from an organization's databases in a self-service mode. Often, these customers have questions best answered by human ACD agents. With this invention, the connection between the customer and the agent is established quickly and efficiently, allowing both parties to share screens of common information. Additionally, the customer retains control over the timing of the call.
Career Highlights
Throughout his career, Thomas Howard Bateman has worked with several companies, including Innovatia Inc. and New Brunswick Telephone Company Limited. His experience in these organizations has contributed to his expertise in developing customer communication solutions.
Collaborations
Bateman has collaborated with notable individuals in his field, including Bruce Edward Kierstead and Timothy Lee Curry. These partnerships have likely enriched his work and led to further innovations in customer contact technologies.
Conclusion
Thomas Howard Bateman is a distinguished inventor whose work in customer communication technologies has made a significant impact. His innovative solutions continue to enhance the efficiency of customer interactions, demonstrating his commitment to improving the field.