Sudha Bhat

Title: Sudha Bhat: Innovator in Customer Contact Center Performance

Introduction

Sudha Bhat is a notable inventor based in Bengaluru, India. She has made significant contributions to the field of customer service technology, particularly in enhancing agent performance in contact centers. Her innovative approach has led to the development of a unique patent that addresses the challenges faced by modern-day customer contact centers.

Latest Patents

Sudha Bhat holds a patent for an "Agent performance measurement framework for modern-day customer contact centers." This invention provides a method and system for data consolidation aimed at improving customer communication and evaluating agent performance in a multi-channel contact center. The framework involves receiving interaction data from agents across various communication channels, consolidating this data, and generating metrics that indicate agent performance. Ultimately, it determines a performance score for agents based on the output of the measurement framework. This patent showcases her commitment to enhancing operational efficiency in customer service environments.

Career Highlights

Sudha Bhat is currently employed at Genpact Luxembourg S.à R.l. Her role involves leveraging her expertise in technology and customer service to drive innovation within the company. Her work has been instrumental in developing solutions that improve customer interactions and agent effectiveness.

Collaborations

Sudha collaborates with Sayed Ali Sharafudeen, who is also a key contributor in her field. Together, they work on projects that aim to enhance the performance metrics of customer service agents.

Conclusion

Sudha Bhat's contributions to the field of customer contact centers through her innovative patent reflect her dedication to improving agent performance and customer satisfaction. Her work continues to influence the industry positively.