Stephen Phillip Berkson

Title: Innovations by Stephen Phillip Berkson

Introduction

Stephen Phillip Berkson is an accomplished inventor based in Los Gatos, CA. He holds 2 patents that showcase his innovative contributions to call center technology. His work focuses on enhancing the efficiency and motivation of call center agents through unique systems and methods.

Latest Patents

Berkson's latest patents include a "Call Center Incentive System and Method" and a "Call Management Method and System for Skill-Based Routing." The first patent introduces a system that provides positive incentives to call center agents by allowing them to participate in a game whenever they meet established performance standards. This approach not only motivates agents but also enhances their performance by making the work environment more engaging. The second patent outlines a method for distributing calls to agents based on their skills and preferences. It involves tagging calls with specific abilities required for processing, ensuring that the right agent handles each call efficiently.

Career Highlights

Throughout his career, Berkson has worked with notable companies, including Siemens Business Communication Systems, Inc. His experience in the industry has allowed him to develop innovative solutions that address common challenges faced by call centers.

Collaborations

Berkson has collaborated with professionals such as Nancy Sinling Brooks and Paul Douglas Fryer, contributing to the development of effective call center technologies.

Conclusion

Stephen Phillip Berkson's innovative patents and career achievements reflect his commitment to improving call center operations. His work continues to influence the industry, making significant strides in agent motivation and call management efficiency.