Company Filing History:
Years Active: 2025
Title: Srividya Thyagarajan: Innovator in Automated Call Management Systems
Introduction
Srividya Thyagarajan is a notable inventor based in Chennai, India. He has made significant contributions to the field of automated call management systems. With a total of 2 patents, his work focuses on enhancing customer service interactions through innovative technology.
Latest Patents
Thyagarajan's latest patents include "Computer systems and computer-based methods for automated callback scheduling utilizing call duration prediction." This invention aims to streamline the scheduling of future interactions between callers and call centers by predicting call durations based on various data inputs. Another significant patent is "Computer systems and computer-based methods for automated caller intent prediction." This system predicts the duration of customer service interactions by analyzing information provided by callers, ensuring that the service agents are well-prepared for the conversation.
Career Highlights
Currently, Srividya Thyagarajan works at Optum, Inc., where he applies his expertise in developing advanced call management solutions. His innovative approaches have the potential to transform how call centers operate, improving efficiency and customer satisfaction.
Collaborations
Thyagarajan collaborates with talented individuals such as Vivedha Elango and Soundararajan Dhakshinamoorthy. Their combined efforts contribute to the development of cutting-edge technologies in the field of customer service.
Conclusion
In summary, Srividya Thyagarajan is a pioneering inventor whose work in automated call management systems is shaping the future of customer service. His patents reflect a commitment to innovation and efficiency in the industry.