Srinivasa Subramanyam Pulugurtha

Title: Innovations by Srinivasa Subramanyam Pulugurtha

Introduction

Srinivasa Subramanyam Pulugurtha is an accomplished inventor based in Nashua, NH (US). He has made significant contributions to the field of technology, particularly in customer service and chat systems. With a total of 2 patents, his work focuses on enhancing user interactions and improving service efficiency.

Latest Patents

Pulugurtha's latest patents include "Systems and methods supervisor whisper coaching priority recommendation engine for contact centers." This invention provides a ranking of customer service interaction sessions that may benefit from supervisor input. The system analyzes data streams between Customer Service Representatives (CSRs) and customers, generating recommendations for supervisor involvement based on the analysis. Another notable patent is "Domain-specific connected type ahead for chat." This innovation offers domain-specific type-ahead suggestions in chat sessions, enhancing communication by providing tailored suggestions based on user characteristics and message input.

Career Highlights

Pulugurtha is currently employed at Cisco Technology, Inc., where he continues to develop innovative solutions that improve customer service and communication technologies. His work has been instrumental in advancing the capabilities of contact centers and chat systems.

Collaborations

Some of his notable coworkers include Sajith Gopal Kaimal and Thomas Weissinger, who contribute to the collaborative environment at Cisco Technology, Inc. Their combined expertise fosters innovation and drives the development of cutting-edge technologies.

Conclusion

Srinivasa Subramanyam Pulugurtha's contributions to technology through his patents reflect his commitment to improving customer service interactions and communication systems. His work continues to influence the industry positively.