Sanjay K Aggarwal

Title: Sanjay K Aggarwal: Innovator in Customer Service Management Systems

Introduction

Sanjay K Aggarwal is a notable inventor based in Noida, India. He has made significant contributions to the field of customer service management through his innovative patent. His work focuses on enhancing the efficiency and customization of service policies within hierarchical systems.

Latest Patents

Sanjay K Aggarwal holds a patent titled "Scoping of policies in a hierarchical customer service management system." This invention presents a system and method that allows an administrator higher in a hierarchical arrangement to define the scope of policies for services offered. Users lower in the hierarchy can then customize these policies within the defined scope. The invention classifies policy rules as scoping or non-scoping, enabling users to create sub-rules that modify the conditions and actions of the original rules. The comprehensive rules database generated from this system is utilized by policy enforcement engines to ensure adherence to the defined policies.

Career Highlights

Sanjay K Aggarwal is associated with Ipolicy Networks Inc., where he applies his expertise in developing advanced customer service management solutions. His innovative approach has positioned him as a key player in the industry.

Collaborations

Some of his notable coworkers include Pankaj S Parekh and Sandeep Gupta, who contribute to the collaborative environment at Ipolicy Networks Inc.

Conclusion

Sanjay K Aggarwal's contributions to customer service management through his innovative patent demonstrate his commitment to improving service efficiency and customization. His work continues to influence the industry positively.