Sandeep Khanna

Title: Sandeep Khanna - Innovator in Call Routing Technology

Introduction

Sandeep Khanna is a notable inventor based in Chislehurst, GB. He has made significant contributions to the field of telecommunications, particularly in the area of call routing systems. His innovative approach has led to the development of a unique method that enhances the efficiency of shared service centers.

Latest Patents

Sandeep Khanna holds a patent for a method and system titled "Call routing between shared service centers." This invention presents a solution for optimally routing telephone calls between shared service centers. By utilizing a combination of service tiers, an Agent Directory, Instant Messaging (IM), and Voice over Internet Protocol (VoIP), his system ensures optimal routing of incoming calls for assistance. The method is designed to operate under various conditions, including normal, transitional, and emergency operations, addressing the planning and management of Shared Service Centers (SSC).

Career Highlights

Sandeep Khanna is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to apply his innovative ideas in a practical setting, contributing to advancements in telecommunications technology.

Collaborations

Sandeep has collaborated with notable colleagues, including Steven M Kagan and John Arthur Ricketts. These partnerships have fostered a creative environment that encourages the development of cutting-edge solutions in the industry.

Conclusion

Sandeep Khanna's contributions to call routing technology exemplify the impact of innovation in telecommunications. His patent reflects a commitment to improving service efficiency and operational management in shared service centers.