Company Filing History:
Years Active: 2021
Title: Sajith Gopal Kaimal: Innovator in Customer Service Technology
Introduction
Sajith Gopal Kaimal is an accomplished inventor based in Stow, MA (US). He has made significant contributions to the field of customer service technology. His innovative approach has led to the development of a unique patent that enhances the efficiency of customer service interactions.
Latest Patents
Sajith holds a patent for "Systems and methods supervisor whisper coaching priority recommendation engine for contact centers." This invention provides a ranking of customer service interaction sessions that may benefit from supervisor input. The process begins with customer service interaction sessions at a contact center server, where Customer Service Representatives (CSRs) engage with customers. Data streams are sent from CSR computers to customer computers, and other data streams are received from the customer computers. The data streams are analyzed by a supervisor recommendation engine, which generates a ranking of customer service interaction sessions that would benefit most from supervisor input. This innovative system aims to improve the quality of customer service by ensuring that supervisors can provide timely assistance where it is most needed.
Career Highlights
Sajith Gopal Kaimal is currently employed at Cisco Technology, Inc., where he continues to develop and refine technologies that enhance customer service experiences. His work at Cisco has allowed him to collaborate with other talented professionals in the field.
Collaborations
One of his notable coworkers is Srinivasa Subramanyam Pulugurtha. Together, they contribute to advancements in customer service technology, focusing on improving interaction quality and efficiency.
Conclusion
Sajith Gopal Kaimal's innovative contributions to customer service technology demonstrate his commitment to enhancing the customer experience. His patent reflects a forward-thinking approach that addresses the needs of contact centers. Through his work at Cisco Technology, Inc., he continues to make a significant impact in the industry.