Company Filing History:
Years Active: 2023-2025
Title: Rob Preston: Innovator in Automated Network Solutions
Introduction
Rob Preston is a notable inventor based in Mechanicsburg, PA (US). He has made significant contributions to the field of automated network solutions, holding a total of 5 patents. His work focuses on enhancing the efficiency of call center operations and network management through innovative technologies.
Latest Patents
One of Rob Preston's latest patents is a provisioning tool that features a call center-based automated interface with network switches for Internet service diagnostics and provisioning. This invention provides novel tools and techniques for implementing an automated interface that allows call center users to access Internet service customer accounts efficiently. The system autonomously accesses information stored in databases, identifies the relevant network switches, and generates a user interface that displays the necessary information. It can also initiate diagnosis and repair procedures autonomously.
Another significant patent involves an automated interface between call center agents and network orchestration systems via application programming interfaces (APIs). This invention allows an automated services platform to collect and analyze data associated with services provided by a service provider. If issues are identified, the platform autonomously sends instructions to automation bots to perform necessary actions, enhancing the overall service delivery process.
Career Highlights
Rob Preston is currently employed at CenturyLink Intellectual Property LLC, where he continues to develop innovative solutions in the telecommunications sector. His work has been instrumental in improving the efficiency of service provisioning and customer support.
Collaborations
Rob collaborates with talented individuals such as Jaime D Lemley and Jeremy Lemley, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Rob Preston's contributions to automated network solutions demonstrate his commitment to advancing technology in the telecommunications industry. His patents reflect a deep understanding of the challenges faced by service providers and offer practical solutions to enhance operational efficiency.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.