Prasannan Narayanasamy

Title: Prasannan Narayanasamy: Innovator in Customer Service Technology

Introduction

Prasannan Narayanasamy is a notable inventor based in Chennai, India. He has made significant contributions to the field of customer service technology, holding 2 patents that enhance user interaction through innovative messaging systems. His work focuses on improving the efficiency and effectiveness of customer service interactions.

Latest Patents

One of Prasannan's latest patents is titled "Updatable message channels/topics for customer service interaction." This invention describes a computer-implemented process for displaying one or more message channels for users of a computing system. Each message channel includes a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number. This innovative approach allows for a more organized and user-friendly experience in customer service communications.

Career Highlights

Throughout his career, Prasannan has worked with various companies, including Freshworks, Inc. His experience in these organizations has allowed him to develop and refine his ideas, leading to impactful inventions in the customer service domain.

Collaborations

Prasannan has collaborated with talented individuals such as Vignesh Girishankar and Siddharth Gopalasundaram. These collaborations have contributed to the development of his innovative solutions and have fostered a creative environment for technological advancement.

Conclusion

Prasannan Narayanasamy is a distinguished inventor whose work in customer service technology has the potential to transform user interactions. His patents reflect a commitment to innovation and improvement in the field, making him a valuable contributor to the industry.