Peter E Kulis

Introduction

Peter E. Kulis, an inventive mind based in Westford, Massachusetts, has made significant contributions to the field of customer service measurement. With a focus on improving service facilities, his work stands out for its practical applications in enhancing user experience through technology.

Latest Patents

Peter holds one notable patent titled "Measuring customer service levels - Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users." This patent emphasizes the evaluation of service facilities against target performance metrics, illustrating the importance of assessing the effectiveness of interactive components.

Career Highlights

Peter is currently employed at FMR Corp., a company recognized for its innovative approaches in financial services. His work here integrates technology and customer service, focusing on measurable outcomes to improve user satisfaction and operational efficiency.

Collaborations

Throughout his career, Peter has collaborated with talented professionals such as Louis Anthony Iannucci and Robert J. Ronan. These collaborations have fostered a shared commitment to enhancing customer service experiences through innovative technological solutions.

Conclusion

Peter E. Kulis continues to be a pivotal figure in the realm of customer service innovation. His patent demonstrates his capacity to integrate technology into service evaluation, paving the way for improved user interactions in service facilities. His contributions at FMR Corp. and his collaborations with esteemed colleagues highlight his dedication to advancing the field through practical, measurable innovations.